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Customer Success

The customer success team develops direct, critical partnerships with our customers to consult, advise, and assist them in our shared mission of protecting their business, brand, and employees from dangerous cyberattacks. The work we do is core to their business success, and, as a result, essential to the world’s operating landscape.
Open Roles

Make A Difference In Our Customers’ Lives

Voice Of The Customer

We work closely with our engineering and product management teams to turn customer feedback into impactful product updates, so our customers know their voice matters.

In-Depth Training Cycle

We focus on continuous product training in order to provide the fastest support possible for our customers. Role-specific training, shadowing, and mentorship all play a big role in our team’s culture.

Abnormally Collaborative

We intentionally work cross-functionally across all roles to identify needs and drive timely solutions for our customers. This ensures the best possible experience throughout their journey.

Georges Arnaout

VP of Customer Success

With over 15 years of experience in leading high-performing Customer Success teams across various technology sectors, Georges has a proven track record of operational excellence. His previous role as the Global VP of Customer Success at Exabeam saw him overseeing a diverse range of teams, from CSM, TAM, to Support and PS. Georges' notable tenure at CloudHealth Technologies as the VP of Customer Success, and his early involvement as one of the initial 50 employees before its acquisition by VMware/Broadcom, as well as his significant contributions at Kiva Systems prior to its acquisition by Amazon and transformation into Amazon Robotics, mark key milestones in his career.

What Our Customers Say

for 124 Reviews
of Customers Recommend
“Say Goodbye To Under Performing SEGs.”
“Best Email Security Product I’ve Seen In Years”
“Quickest Return On Spend I’ve Seen”
Read All Reviews on Gartner® Peer Insights™
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Meet Some of our Customer Success Team

Taylor Wong

Customer Success Manager
Foodie who is passionate about building strong relationships with customers to ensure they receive the most value possible from our products and services.

Frantz Jean

Customer Success Manager
Avid gamer who also enjoys delivering innovative improvement strategies

Victoria Zelaya

Customer Success Coordinator
Avid reader committed to making every interaction, whether in person or through the pages of a book, a meaningful one.

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