Customer Success
The customer success team ensures the products and services we offer drive maximum value for our customers. Through onboarding assistance, training, best practice advisory sessions, and customized business reviews, we guide our customers to get the most out of their Abnormal solution.
Our Gartner Peer Insight reviews speak for themselves, where 100% of our customers would recommend us to others. We are immensely proud of verifiably keeping our customers and their data safe, 24/7/365.
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Make A Difference in Our Customers' Lives
Customer Loved
Our customers genuinely love our product, making our work in customer success that much more delightful. Every member of our team takes an active and important role in maintaining and improving our customer experience.
Always-On Learning
We work with a world-class account base—from fast-growing, emerging businesses to Fortune 500 customers. Because our product is continuously innovating due to an ever-evolving threat landscape, we’re constantly learning, growing, and challenging ourselves as well. No two days are ever the same!
Central Nervous System
We develop direct, critical partnerships with our customers to consult, advise, and assist them in our shared mission of protecting their business, brand, and employees from advanced cyberattacks. The work we do is core to their business success, and, as a result, essential to the world’s operating landscape.
Mark Beebe
VP of Customer Success
Mark Beebe is the VP of Customer Success leading customer deployment, enablement, success, and support activities. He brings over 20 years of experience leading global customer service organizations through rapid growth at companies such as WalkMe, AppDirect, and RichRelevance.
Chris Woolsey
Head of Customer Success
Chris Woolsey is the Head of Customer Support and Success and leads all post-sales customer success functions for Abnormal Security. He brings over 18 years of support and services management experience from companies including Proofpoint, CipherCloud, and Salesforce.
Don’t take our word for it.
See what our employees say.
“Best company to sell Mid Market!”
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“The best sales organization out there”
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“True Experts in Web Development”
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“Best Development Agency”
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“One of the best agencies out there”
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“True Experts in Web Development”
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Our Core Drivers
As the “Voice of the Customer,” we receive continuous feedback and work closely with our engineering and product management teams to turn that feedback into impactful product updates. Our customers know their feedback matters, which makes a huge impact on overall customer satisfaction.
We focus on continuous training for both new and tenured team members—product knowledge, role-specific training, shadowing, and mentoring are a big part of our team’s culture. When our team is well-versed and equipped with broad product knowledge, we can provide the fastest support possible if our customers run into an issue. We’re an all-hands-on-deck machine!
We prioritize collaborative workflows as a way to better support our customers. We intentionally work cross-functionally across all roles—deployment, enablement, customer success, and support—to identify needs and drive timely solutions for our customers. This ensures the best possible experience throughout their journey.
See What Everyone's Saying!
Come and say hi!
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San Francisco, USA
San Francisco, California(CA), 94117
London, UK
Canterbury CT8 2XA
Meet Some Of Our Customer Success Team
Nicole Pendill
Coffee roasting enthusiast and customer success devotee
Frantz Jean
Avid gamer who also enjoys delivering innovative improvement strategies
Julie Hall
Roleplaying Game Streamer (Quests & Chaos), and Bladesmithing enthusiast. I also love helping people do their job, keeping email safe!
