Customer Success

The customer success team ensures the products and services we offer drive maximum value for our customers. Through onboarding assistance, training, best practice advisory sessions, and customized business reviews, we guide our customers to get the most out of their Abnormal solution.

Our Gartner Peer Insight reviews speak for themselves, where 100% of our customers would recommend us to others. We are immensely proud of verifiably keeping our customers and their data safe, 24/7/365.

Open Roles

Make A Difference in Our Customers' Lives

Customer Loved

Our customers genuinely love our product, making our work in customer success that much more delightful. Every member of our team takes an active and important role in maintaining and improving our customer experience.

Always-On Learning

We work with a world-class account base—from fast-growing, emerging businesses to Fortune 500 customers. Because our product is continuously innovating due to an ever-evolving threat landscape, we’re constantly learning, growing, and challenging ourselves as well. No two days are ever the same! 

Central Nervous System

We develop direct, critical partnerships with our customers to consult, advise, and assist them in our shared mission of protecting their business, brand, and employees from advanced cyberattacks. The work we do is core to their business success, and, as a result, essential to the world’s operating landscape.

Meet Our Team

Mark Beebe

VP of Customer Success

Mark Beebe is the VP of Customer Success leading customer deployment, enablement, success, and support activities. He brings over 20 years of experience leading global customer service organizations through rapid growth at companies such as WalkMe, AppDirect, and RichRelevance.

Mark Bebbe
Meet Our Team

Chris Woolsey

Head of Customer Success

Chris Woolsey is the Head of Customer Support and Success and leads all post-sales customer success functions for Abnormal Security. He brings over 18 years of support and services management experience from companies including Proofpoint, CipherCloud, and Salesforce.

Chris Woolsey
Testimonials

Don’t take our word for it.
See what our employees say.

“Best company to sell Mid Market!”

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Jon Jardim
Mid Market Account Executive

“The best sales organization out there”

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Doug Faddis
Enterprise Account Executive

“True Experts in Web Development”

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Sam Parker
VP of Marketing at Twitter
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“Best Development Agency”

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John Carter
CEO at Pinterest
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“One of the best agencies out there”

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Will Spark
Engineering VP at Google
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“True Experts in Web Development”

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Sam Parker - Code Webflow Template
Sam Parker
VP of Marketing at Twitter
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Our impact in numbers

Our Core Drivers

Voice of the customer

As the “Voice of the Customer,” we receive continuous feedback and work closely with our engineering and product management teams to turn that feedback into impactful product updates. Our customers know their feedback matters, which makes a huge impact on overall customer satisfaction.

In-depth training Cycle

We focus on continuous training for both new and tenured team members—product knowledge, role-specific training, shadowing, and mentoring are a big part of our team’s culture. When our team is well-versed and equipped with broad product knowledge, we can provide the fastest support possible if our customers run into an issue. We’re an all-hands-on-deck machine!

Abnormally Collaborative

We prioritize collaborative workflows as a way to better support our customers. We intentionally work cross-functionally across all roles—deployment, enablement, customer success, and support—to identify needs and drive timely solutions for our customers. This ensures the best possible experience throughout their journey.

Our offices

Come and say hi!

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San  Francisco, USA

1650 Page St #104
San Francisco, California(CA), 94117
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London, UK

689 Victoria Street
Canterbury CT8 2XA
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Our Team

Meet Some Of Our Customer Success Team

Nicole Pendill

Technical Support Engineer

Coffee roasting enthusiast and customer success devotee

Frantz Jean

Customer Success Manager

Avid gamer who also enjoys delivering innovative improvement strategies

Julie Hall

Sr. Manager, Enablement

Roleplaying Game Streamer (Quests & Chaos), and Bladesmithing enthusiast. I also love helping people do their job, keeping email safe!

This could be you

View open roles